© 2025 TripNest
Refund & Cancellation Policy – TripNest
Effective Date: August 30, 2025
Last Updated: October 8, 2025
At TripNest, we act solely as a marketplace connecting travelers with independent travel organizers. We do not provide or operate any tours ourselves. As such, cancellation and refund policies are determined individually by each Organizer.
1. Organizer's Policies Apply
Each Organizer sets their own cancellation and refund policy.
Before booking, please review the Organizer’s terms carefully on their trip listing page.
By booking a trip, you agree to the Organizer’s specific terms, including:
2. How to Cancel a Booking
If you wish to cancel a booking:
3. No Guarantees from TripNest
TripNest does not guarantee refunds.
We do not intervene in cancellation disputes unless required by law.
We recommend that both Organizers and Users:
4. Refund Timing
If a refund is approved by the Organizer:
5. Last-Minute Cancellations
Please understand that last-minute cancellations may not be refundable, especially for:
6. In Case of Organizer Cancellation
If the Organizer cancels the trip:
7. Contact
If you have any concerns or need assistance, please contact us at:
info@tripnest.travel
We’re here to support you, but please note that we do not make final decisions regarding refunds — this is handled directly by the Organizer.
By booking a trip through TripNest, you acknowledge and accept this Cancellation & Refund Policy.
Last Updated: October 8, 2025
At TripNest, we act solely as a marketplace connecting travelers with independent travel organizers. We do not provide or operate any tours ourselves. As such, cancellation and refund policies are determined individually by each Organizer.
1. Organizer's Policies Apply
Each Organizer sets their own cancellation and refund policy.
Before booking, please review the Organizer’s terms carefully on their trip listing page.
By booking a trip, you agree to the Organizer’s specific terms, including:
- Refund eligibility
- Timeframes for cancellations
- Non-refundable conditions
2. How to Cancel a Booking
If you wish to cancel a booking:
- Contact the Organizer directly through the platform messaging.
- Clearly state your reason for cancellation and any requested changes.
- The Organizer will respond with next steps based on their policy.
3. No Guarantees from TripNest
TripNest does not guarantee refunds.
We do not intervene in cancellation disputes unless required by law.
We recommend that both Organizers and Users:
- Maintain open communication
- Handle cancellations promptly and respectfully
- Document any agreements or changes in writing
4. Refund Timing
If a refund is approved by the Organizer:
- It will be processed via Stripe
- Refunds usually appear within 5–10 business days depending on your bank
5. Last-Minute Cancellations
Please understand that last-minute cancellations may not be refundable, especially for:
- Events with upfront costs (transportation, lodging, etc.)
- Private or custom tours
- Peak season or limited availability trips
6. In Case of Organizer Cancellation
If the Organizer cancels the trip:
- You are entitled to a full refund
- The Organizer is responsible for initiating the refund
- You will be notified through platform messaging and email
7. Contact
If you have any concerns or need assistance, please contact us at:
info@tripnest.travel
We’re here to support you, but please note that we do not make final decisions regarding refunds — this is handled directly by the Organizer.
By booking a trip through TripNest, you acknowledge and accept this Cancellation & Refund Policy.
